Refund policy

At Aakara, every product is made to order once an order is placed. Because of this, returns and exchanges are accepted only in specific situations.

Returns

Returns are accepted only if:

  • The product arrives damaged.

  • The product has a manufacturing or printing defect.

  • You receive the wrong item or the wrong size due to an error on our end.

Requests must be submitted within 7 days of delivery.

Non-Returnable Items

Returns or exchanges cannot be accepted for:

  • Change of mind.

  • Ordering the wrong size.

  • Incorrect shipping address provided during checkout.

  • Minor color variations caused by differences in screen displays.

  • Normal wear and tear after use.

Please refer to the size guide before placing an order.

Refunds

If a refund request is approved, the refund will be processed to the original payment method.

Refunds are issued only when:

  • A replacement cannot be provided.

  • The product is confirmed to have a manufacturing defect.

  • The wrong item was delivered.

Processing times may vary depending on your payment provider.

Replacements

If your item arrives damaged, defective, or incorrect, a replacement will be arranged at no additional cost whenever possible.

How to Request a Return or Replacement

To request assistance, contact customer support within 7 days of receiving your order with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and the problem

This helps verify the issue and speeds up the resolution process.

Order Cancellation

Orders can be cancelled only before production begins. Once production has started, cancellations are no longer possible because every item is made specifically for your order.

Contact

For any questions regarding returns or refunds, please contact the support team through the contact information provided on the website.